Privacy Policy
1. OUR COMMITMENT TO PRIVACY
Al Dhafra Recycling Industries LLC ("ADRI," "we," "us," or "our") is dedicated to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the personal data of our clients, website visitors, and partners. Our data handling practices are designed to be compliant with the laws of the United Arab Emirates and to align with our commitment to operational excellence, as demonstrated by our ISO certifications.
2. SCOPE OF THIS POLICY
- Our official website.
- Direct communications (email, phone, in-person).
- The provision of our recycling and waste management services.
- Our interactions with clients, partners, suppliers, and subcontractors.
3. INFORMATION WE COLLECT
We collect information to operate effectively and provide you with the best possible services. The types of personal data we may collect include:
- Contact Information: Name, job title, company name, email address, physical address, and telephone numbers. This is typically collected when you request a quote, fill out a contact form, or engage in business with us.
- Project and Service Data: Information related to your construction projects, site locations, waste material types, and service requirements necessary to provide our tailored solutions.
- Website Usage Data: Technical information collected automatically when you visit our website, such as your IP address, browser type, operating system, and pages visited. This is collected through cookies and similar technologies to improve user experience and analyze website performance.
- Compliance Data: Information required to adhere to regulatory standards, including data recorded on QA forms for our Quality Management System (QMS) and information shared with bodies like Tadweer and the Abu Dhabi Municipality.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Products and Services: To fulfill our contractual obligations, manage your orders for Recycled Crushed Aggregates, and deliver our on-site and off-site waste management services.
- To Communicate Effectively: To respond to your inquiries, provide quotations, send service-related updates, and manage our client relationships.
- For Business Operations: For internal administration, quality assurance, safety compliance, and financial accounting. Our use of IoT technology on our plant machinery is for operational efficiency and asset monitoring, not for monitoring individuals.
- To Ensure Quality and Compliance: To conduct internal audits, manage our Integrated Management System (IMS), and comply with legal, regulatory, and contractual requirements, including the standards set by our accrediting bodies (e.g., Abu Dhabi Quality & Conformity Council).
- To Improve Our Services: To analyze website usage for improving our online presence and to use client feedback to enhance our product and service offerings.
5. How We Share Your Information
We do not sell or lease your personal information to third parties. We only share your data in the following circumstances and with the following parties, on a strict need-to-know basis:
- Third-Party Service Providers: We may share information with trusted partners who perform services on our behalf, such as independent laboratories (e.g., Element Materials Technology) for product testing, IT hosting services, and providers of our cloud-based platforms.
- Government and Regulatory Authorities: We are required to share information with bodies such as Tadweer (Abu Dhabi Waste Management Center), the Abu Dhabi Municipality, and other entities to comply with environmental regulations and reporting obligations.
- Business Partners and Subcontractors: When necessary for a specific project, such as collaborating on large infrastructure works like the Etihad Rail project, we may share relevant contact and project data.
- Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or government inquiry.
6. DATA SECURITY
Protecting your information is a priority. We implement robust technical and organizational security measures to prevent unauthorized access, use, alteration, or disclosure of your data. Our security framework is an integral part of our Integrated Management System (IMS), which is certified against ISO 9001:2015 (Quality), ISO 14001:2015 (Environmental), and ISO 45001:2018 (Health and Safety).
7. DATA RETENTION
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by the nature of the information, the business relationship, and applicable laws.
8. YOUR RIGHTS
You may have certain rights regarding the personal information we hold about you. These may include the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request the deletion of your personal data, subject to our legal and contractual retention obligations.
- Our interactions with clients, partners, suppliers, and subcontractors.
To exercise these rights, please contact us using the information provided at the end of this page.
9. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies, which are small text files placed on your device, to enhance your user experience, analyze site traffic, and assist in our marketing efforts. You can control the use of cookies at the individual browser level.
10. THIRD-PARTY WEBSITES
Our website may contain links to other websites, such as the portal to verify our QCC certificates. This Privacy Policy does not apply to those third-party websites. We encourage you to read the privacy policies of any other website you visit.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top.
11. CONTACT INFORMATION
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us:
Iris Bay Tower, Office 3101,
Business Bay, Dubai.
